1)The dedicated recovery expert first decide with the customer if the method is suitable for the specific issue ( Through call,chat).

2)Once agreed upon the remote recovery,customer can download remote utility and install that software client on the computer that is working well and connected online.

The utility can be downloaded from

3)Then customer has to provide the Internet id and password shown by the utility to our recovery expert.

4)After receiving the internet id and password,our recovery expert connects remotely to the customer’s machine and start procedure to scan the computer for lost files.They may install some tools to help them with it. At the end of the evaluation the customer may receive a list of recoverable files and the chances of completion and end result.

5)Using the tool the customer can evaluate the content of the list and make a decision whether to proceed with the recovery

6)Once permission is given by the customer and after succesful payment, our recovery engineer start the remote retrieval process.

7)When the process is finished, the recovered data will be available on the customer’s computer or an external hard drive connected to it by the customer.

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